How I can help
Senior architecture and delivery for your most important Microsoft AI work.
Over fifteen years I have worked alongside Microsoft, Fortune 500 enterprises and consultancies on complex AI and Dynamics 365 programmes. The work falls into five areas, each one something I have built and run, not just advised on.
However the engagement is shaped, the approach holds: bring proven practice to the design, then work alongside your team to build it.
Areas of work
Five ways I work with teams
Dynamics 365 Contact Center
End-to-end design and delivery of Dynamics 365 Contact Center, from discovery to live operations. I have architected national and worldwide contact centres for Microsoft and end customers, bringing voice, digital channels, AI agents, telephony, reporting and operational playbooks into a platform teams can run and grow.
Dynamics 365 Customer Engagement
Architecture and delivery across Customer Service, Sales, Marketing, Field Service and Project Operations. Complete solutions, integrated thoughtfully across Power Platform, Azure and the wider Microsoft ecosystem, and designed for the way your organisation actually runs.
Agentic AI architecture & delivery
Designing and delivering agentic AI on the Microsoft stack: Azure AI Foundry, the Microsoft Agent Framework, Copilot Studio and bespoke orchestration. Identifying the right opportunities, designing for your data and your constraints, and leading delivery through to measurable value.
Training & up-skilling
Helping your people build lasting capability in Microsoft solution architecture and agentic AI. Tailored mentoring, paired delivery and structured workshops, including PL-600 and AB-100 preparation, architecture reviews and team enablement drawn from years of teaching and writing.
Project Recovery
Hugo's signature engagement
The focused engagement when a Microsoft AI or Dynamics 365 programme has already stalled. An accurate read of where the programme actually is, an agreed plan for what comes next, and hands-on architecture leadership through the difficult middle, so the team and the board can both stand behind it.
How the work runs
The same four moves, every engagement
Whether the engagement is a full programme or a focused review, the shape is consistent, and your team is involved at every step, so the capability stays once I leave.
Who I work with
Three kinds of organisation
Enterprises
Regulated organisations running serious Microsoft AI and Dynamics 365 programmes, needing a senior architect who can hold the design and stay close to delivery.
Consultancies
Microsoft partners who need extra senior architecture capacity on a programme, or want their consultants mentored and their delivery de-risked.
Founders & scale-ups
AI scale-ups building on the Microsoft stack who want an experienced architect alongside them, from first design through to a system that holds up in production.
Engagement shapes
Three shapes the engagement usually takes
Most engagements start with a short discovery and continue as a fractional architecture role. Training is the exception — a short, intensive cohort that puts real capability into a delivery team.
2–3 weeks · fixed scope
Start with discovery
A scoped read of where the programme is. The artefact your sponsors can stand behind, before any longer-running engagement begins.
Walk out with
- a current-state map
- a target architecture with named trade-offs
- a credible way forward
2 days a week · 3-month minimum
Continue as fractional
The typical shape. I sit inside your team, hold the architecture, mentor your seniors, and stay close to delivery.
Walk out with
- design integrity through go-live
- an upskilled architecture function
- documentation that survives my departure
3-day cohort or paired delivery
Or train the team
When the gap is capability rather than design, the right answer is to put the capability into your team.
Walk out with
- a delivery team that can carry the work themselves after I'm gone
Not sure which shape fits?
Tell me where the programme is and what is worrying you, and we can work out the right engagement together. There is no obligation in the first conversation.