New · Packt · 2026Build Production-Ready AI Agents with the Microsoft StackGround, secure and evaluate agents with Copilot Studio, Foundry and Agent Framework.
Second edition · Packt · 2025Power Platform Solutions Architect's HandbookExtend Power Platform with Azure, AI and Copilot, updated for today's Dataverse and ALM.
First edition · Packt · 2022Power Platform Solution Architect's HandbookThe end-to-end reference for architecting enterprise Power Platform solutions.
Hugo Herrera
Independent architect and Packt author, specialising in Microsoft AI and Dynamics 365.
I create the design blueprints and help deliver them, together with your team.
I help you find where AI agents add real value, then design and deliver them into production: agents that serve your customers, support your staff and take on routine work, governed and secure from day one.
I design and deliver contact centres that work with the telephony and systems you already have, meet each region’s rules, and bring AI agents and people together on every channel.
I design and deliver Dynamics 365 Customer Service and Sales as one clear system, connected to the rest of your business and moved safely from whatever you run today.
I join your team and map what has really been built and what is still open. Then I agree a clear blueprint with your sponsors and business owners, and lead the team through to go-live, with AI agents helping them move faster.
Hands-on courses for consultants, developers and architects, online or on-site: AB-100 with real expertise, a one-day workshop building agents in Copilot Studio, Foundry and Agent Framework, and AI-assisted delivery, so one trained expert can do the work of a team.
7,500+
Users live in one weekend
The client calls it the largest Dynamics CRM migration ever carried out in its country.
89%
Efficiency gain, reported by SSEN
Best Use of AI, UK Customer Experience Awards 2024.
FCA
2027 customer service requirements, signed off in UAT
Plus the target architecture for Dynamics 365, Contact Center, Copilot Studio and Fabric.
I lead the architecture and delivery inside your team, through go-live and hypercare. On contract.
Ask about thisThe as-is and a to-be with named trade-offs, before a programme commits. Takes 2 to 3 weeks.
Ask about thisAB-100, agent workshops and AI-assisted delivery. From 3 days to 12 weeks.
Ask about thisHere’s how I test the latest technologies and techniques in my labs, pushing the boundaries of frontier models.
I write from the programmes I’ve led, including some of the toughest: what worked, the lessons learned along the way, and the patterns I still reach for myself. Each book is the reference I wanted on my own desk.
The newest builds a claims agent across Copilot Studio, Foundry and Agent Framework. Out 29 October.
31 Jul 2026
18 May 2026
15 May 2026I’m an independent architect for Microsoft AI and Dynamics 365. I shape the architecture end to end and work alongside your team, from the first diagram to a system people use every day.
