How I Can Help?
Over fifteen years, Hugo has worked alongside Microsoft, Fortune 500 enterprises, and consultancies to deliver complex AI and Dynamics 365 programmes.
Microsoft Dynamics 365 Contact Center Design and Delivery
End-to-end design and delivery of Microsoft Dynamics 365 Contact Center solutions, from initial discovery through to live operations. Hugo has architected national and worldwide contact centres for Microsoft and end-customers — bringing voice, digital channels, AI agents, telephony, reporting, and operational playbooks together into a platform your teams can actually run and grow.
Agentic AI Business Solutions Architecture and Delivery
Designing and delivering agentic AI on the Microsoft stack — Azure AI Foundry, the Microsoft Agent Framework, Copilot Studio, and bespoke orchestration. Working alongside your team to identify the right opportunities, design solutions that fit your data and your constraints, and lead delivery through to measurable business value.
Individual and Team Training and Up-Skilling
Helping your people build lasting capability in Microsoft solution architecture and agentic AI. Tailored mentoring, paired delivery, and structured workshops — including PL-600 and AB-100 preparation, architecture reviews, and team enablement programmes drawn from years of teaching and writing on the subject.
Trusted by Over 20 Businesses all over the World to Deliver Best in Class Solutions including Microsoft, Global Insurance Companies, National and International Banks, Big-5 Consultancies and Goverment Agencies